PRIVACY POLICY

 

Fantastic – No Plastic ("We") are committed to protecting and respecting your privacy.

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This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.fantastic-noplastic.co.uk you are accepting and consenting to the practices described in this policy. 

INFORMATION WE MAY COLLECT FROM YOU

Fantastic – No Plastic is known as the “controller” of your personal information. We may collect and process the following data about you:

Information you give us: 
You may give us information about you by filling in forms on our site www.fantastic-noplastic.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, place an order on our site, participate in discussion boards or other social media functions on our site and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial information etc.

 

Information we collect about you: 
With regard to each of your visits to our site we may automatically collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. 

• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. 

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COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

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What Cookies We Use:
The list below shows the types cookies used by this website, together with information on their purpose, duration and management (proprietary and by third parties) of each one of them. There are four main types of cookies:

• Site functionality cookies: They allow you to navigate the site and use our features, such as “Add to Cart”.

• Site analytics cookies: They allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.

• Customer preference cookies: When you are browsing or shopping on our website, these cookies will remember your details or preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.

• Targeting or advertising cookies: They are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

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What Cookies We Do Not Use:

We do not store sensitive personal information, such as your name and address, in the cookies we use.

Who uses the information stored in Cookies?
The information stored in the Cookies from our website is used exclusively by us, except for those identified below as “third-party cookies”, which are used and managed by external entities to provide services requested by us to improve our services and the experience of the user when browsing our website. The main services for which these “third-party cookies” are used are to obtain access statistics and to guarantee the payment transactions that are carried out.

How can I avoid using Cookies on this website?
If you prefer to avoid the use of Cookies on this page, taking into account there will be limitations on your ability to use our website, first you must disable the use of Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option for preventing the use of Cookies at any time.

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By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the Help section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website.

USES MADE OF THE INFORMATION
We use information held about you in the following ways:

Information you give to us. We will use this information:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;

• To notify you about changes to our service

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Information we collect about you. We will use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

• To allow you to participate in interactive features of our service, when you choose to do so.

• As part of our efforts to keep our site safe and secure.

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Information we receive from other sources. 

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

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DISCLOSURE OF YOUR INFORMATION

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

• Analytics and search engine providers that assist us in the improvement and optimisation of our site.

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We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions and other agreements; or to protect the rights, property, or safety of Fantastic – No Plastic, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

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YOUR PERSONAL DATA
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.  We use Google servers for email storage and you can access their privacy policy at Privacy Policy – Privacy & Terms – Google

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

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YOUR RIGHTS
We will not process your personal data for marketing purposes.
 
You may choose to restrict the collection or use of your personal information at any time. Simply email info@fantastic-noplastic.co.uk with your request or unsubscribe by clicking on the link at the bottom of any marketing email that you receive from us.

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ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.  We will only store information about you to enable us to meet any order you place for goods or services.

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COMPLAINTS

If for any reason you feel we have mis-handled your data or are unhappy with any of our responses to your requests, you have the right to complain to the Information Commissioner’s Office (ICO). You can contact them by telephone on 0303 123 1113 or via their website: www.ico.org.uk/concerns

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CHANGES TO OUR PRIVACY POLICY 
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.